Customer Service Policies

Updated January 29, 2009

Malinche's Legendary Zero-Risk 60 Day 100% Money Back Guarantee

The fat cats at Barnes & Noble and Amazon.Com have hired corporate spies to find out how we do this and why we do this!

At Malinche, we want you totally blissful after you purchase any of our titles. Blissful is a relative term depending on which kind of fiction fan you're talking to so here are just a few relevant examples:

If you're playing The First Mile we want you to be afraid of the dark and jump out of your shoes every time you hear a strange noise.

If you're on the case in Greystone, we want you tossing and turning in bed as your brain works furiously to solve the crimes and you form your suspicions. Some spouses have reported hearing Greystone detectives mumbling in their sleep about pitchforks, a ravaging fire decades ago and an old man that looks just too innocent.

With First Light, our cup runneth over every time we hear from an adventurer that's stumped by the demon's riddle, grappling with how to vanquish the titan or trying to rescue the princess.

And in Endgame, well, we are always happy to receive the good news that a superior ship's captain shut down Iran's nuclear weapons program and, on rare occasions, plunged North Korea in to the stone age with a nuclear strike from a Tomahawk missile launched from their ship.

Ok, you get it. We like our customers and we love our products. It only makes sense that we we want our customers to love our products too. 

Explore every nook and cranny. Question the characters in our stories endlessly.  Explore every location in any of our titles as you consult the free maps we give you. Take a stab at the riddles and puzzles you'll find and feel free to email the Implementor himself for all the personalized hints you need. Our fictional worlds are massive so you may have to call out sick from work a few times, skip some meals and cancel most of your social activities you had planned. Forget playing golf or working in the garden for a while.

How long? For the next two months.

If, within sixty days of your purchase, you are not totally thrilled with your Malinche title just contact the sales department - sales@malinche.net - with the subject line "Refund Request". Include your purchase information in your email and your money will be refunded within 24 hours of receiving your refund request.

This astonishing refund policy gives you zero risk on every Malinche fiction title you buy. You have nothing to lose if you buy any of our interactive fiction books right now and decide to return it a week from now or even a month from now. We have to say this again -- there's no way you can lose.

Fine Print: Please note that our return policy cannot and does not apply to our titles purchased for the Amazon Kindle because those purchases are made directly through Amazon.  Therefore, Amazon's return policy applies where Kindle purchases are concerned. As of this writing the return policy on Kindle content is seven days.  View Amazon's return policy here.  

Digital Delivery Purchases

Digital purchases can be downloaded immediately after your purchase.  In case you accidentally delete or otherwise lose your Malinche Entertainment software, contact support@malinche.net for a replacement.   Be sure to include formal proof of your purchase when sending your email.

Free Lifetime Updates

We're always improving our products and have a firm "zero tolerance policy" on bugs! To that end, Malinche customers enjoy a lifetime of free updates to all of the interactive fiction books they own.  We automatically deliver updates of our games to all registered customers free of charge. Keeping your software up to date has never been easier. You never pay an "upgrade fee" on any Malinche title you own and you never need to check for updates.

If you have any questions about any of our customer service policies please feel free to call us at 1-(877)-299-7999 or send us email.